PayPicks Support
Help with payment links, QR codes, subscriptions, and your data.
How to get help
Need help with PayPicks? Email development@profound-innovations.com.
You can also reference the PayPicks app-store listings for your platform:
- On Android, see the PayPicks listing on Google Play.
- On iOS, see the PayPicks listing on the App Store.
When you contact support, describe what you were doing and what happened — it helps us resolve things faster.
Common questions
My PayPicks link stopped working
PayPicks links expire automatically — after 24 hours on Free, or 72 hours for links created with PayPicks Premium. Open the app and share a new QR code or link. You can see your active links on the app's home screen.
How do I change my display name or payment methods?
Both are managed from the app's home screen: edit your PayPicks name at the top, and add or remove payment methods under "My PayPicks". New links you create will use the updated details.
A QR code won't scan or a link won't open
Make sure the link hasn't expired, then try opening the link URL directly in a browser. If it still doesn't work, contact support through the app store listing and include the link URL or ID.
Subscription and billing questions
PayPicks Premium is purchased and managed through your app store account — the App Store on iOS or Google Play on Android. Cancellations and refunds are handled by the applicable store.
Privacy and data questions
See the Privacy Policy for what PayPicks collects and how long data is retained.